Monday, March 11, 2013

Scientology's Narconon Phone-Sales Scripts Leaked

tonyortega.org [MAR.11.13] Some remarkable documents hit the Internet yesterday. They appear to be actual scripts used by employees who answer the phone numbers listed at drug rehab information websites with generic-sounding names.

The websites claim to deliver impartial advice about drug rehabilitation programs, but many of them are in fact front operations for Scientology’s rehab network, Narconon. According to the scripts — as well as confirmation by several former employees — the people who answer these phone calls are instructed to do everything they can to convince a family to send a potential patient to a Narconon center (and they earn a large bounty for doing so).

It’s the first step in Narconon’s deceptive business model, which has come under intense scrutiny in the past year because of deaths at centers in Oklahoma and Georgia. Before patients arrive at the centers, however, they must be convinced to go there. And that’s where these scripts come in.

Researcher Mary McConnell obtained the scripts from a source inside the Southern California Narconon network — known as “Narconon Fresh Start” — and posted them to a Scribd account and to the Reaching for the Tipping Point Forum, which keeps a close eye on Scientology’s drug rehab program.

While it’s not unusual for businesses to provide scripts to their telephone operators, particularly in telemarketing firms, the Narconon scripts are remarkable for how plainly they spell out Scientology’s total influence over the process and the deceptive methods used to answer the questions of callers. [continued @ tonyortega.org]

More on Narconon
Ripoff Report: Narconon
Wikipedia.org: Narconon
TippingPoint: Narconon
WWP Narconon Situation Room

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